FAQ

Q1: How to modify or cancel my order?

A: You can contact our customer service within 24 hours after payment to apply for order modification (product quantity, specification, delivery address) or cancellation. Once the order enters packaging and shipment process, modification and cancellation are not supported; you can only apply for return after receiving the goods.

Q2: What should I do if I receive damaged, leaked or wrong products?

A: Please take clear photos of the outer package and product status immediately after receiving the goods, and contact customer service with relevant proof. We will verify the problem quickly and provide free re-delivery, supplementary delivery, full or partial refund services according to the actual situation.

Q3: How long will the refund take to arrive?

A: After your refund application is approved, we will complete the refund processing within 3–5 business days. The specific arrival time is subject to the processing cycle of your payment platform and bank, and individual delays caused by system reasons are normal.

Q4: Can I change the delivery address after payment?

A: Free address modification is supported for unpaid and unshipped orders. Please contact customer service to update the address in time. No address modification is available for shipped orders.

Q5: Are your personal care products safe for daily use?

A: All our products have passed international safety testing and ingredient inspection, with mild and safe formulas, no harmful additives. They are suitable for daily personal and family care use, with stable quality and high safety.

Q6: How to track my order logistics?

A: After shipment, we will send a tracking number and query link to your registered email. You can check real-time transportation, customs clearance and delivery status on the official logistics platform.

Q7: Do the products have after-sales warranty service?

A: All our personal care products enjoy standardized after-sales service within the valid shelf life. If non-artificial quality problems occur during normal use, you can contact us for after-sales solutions and maintenance services.

Q8: What should I pay attention to when returning products?

A: Please ensure the returned products are unopened, unused, with complete original packaging and labels. Avoid artificial damage and secondary extrusion during return transportation, so as not to affect the return inspection process.