Shipping Policy
Processing Time
All orders will be reviewed, inspected and packaged within 1–3 business days after successful payment confirmation. Orders placed on weekends, statutory holidays or shopping peak seasons will be processed on the next official working day. All personal care products will be strictly checked for intact packaging, complete specifications and no damage before shipment, with professional shockproof and sealed packaging to prevent leakage, extrusion and damage during transportation.
Shipping Time
Standard international shipping takes 7–15 business days, and expedited shipping takes 3–7 business days. The actual delivery time is subject to objective factors such as destination country, local logistics efficiency, customs clearance progress and regional policy restrictions. Remote areas and customs strictly supervised regions will have a longer delivery cycle. Shipping time does not include weekends and official public holidays.
Shipping Area
We support delivery to most countries and regions worldwide. For areas with logistics embargo, transportation restrictions or high-risk logistics conditions, we will actively notify customers in advance and provide adjustable order solutions to avoid invalid delivery.
Shipping Fee
Shipping fees are calculated based on product quantity, weight, volume and delivery destination. We regularly launch free shipping promotions, and orders meeting the preferential threshold can enjoy free standard shipping services. All preferential rules are subject to the latest official store announcements.
Order Tracking
Once the order is shipped, we will send the exclusive logistics tracking number and detailed shipping information to the customer’s registered email. Customers can check the real-time transportation status, customs clearance progress and delivery dynamics through the official logistics platform at any time.
Logistics Delays & Exceptions
Force majeure factors including bad weather, customs inspection delays, holiday logistics peaks and regional policy adjustments may cause delivery delays. We will actively track logistics progress and assist customers in handling abnormal situations. We are not liable for losses caused by uncontrollable objective factors.