Return & Refund Policy

Return Eligibility

We support 30-day unconditional return and exchange services for eligible personal care products. Customers can apply for returns or exchanges within 30 days of signing for the package if the products have quality problems, packaging damage, liquid leakage, wrong delivery, missing accessories or inconsistent product description. Returned products must be kept in unused, unopened, undamaged condition with complete original packaging, labels, accessories and manuals.

Non-Returnable Items

For hygiene safety and commodity protection purposes, opened, used, disassembled and personalized customized personal care products are not eligible for return and exchange. Products damaged artificially after receipt, expired due to improper customer storage, and disposable hygiene products are non-returnable, except for inherent quality problems confirmed by professional inspection.

Return Process

1. Contact our customer service team within the valid return period, submit a return application, and provide real photos or video proof of product problems;

2. Wait for official review and approval, and obtain the designated return address and shipping specifications;

3. Seal and package the products completely, and send them back in accordance with the specified requirements;

4. After we receive and inspect the returned goods and confirm compliance, we will complete the refund or exchange process.

Refund Rules

After the returned products pass inspection and verification, we will initiate a refund within 3–5 business days, and the funds will be returned to the original payment account. If returns are caused by our product quality problems, delivery errors or missing items, we will bear the return shipping fee. For voluntary customer returns without quality problems, customers shall bear the return shipping fee, and the original order shipping fee will not be refunded.

Damaged & Lost Orders

If products are severely damaged, leaked, missing or lost during transportation, customers shall contact customer service in a timely manner and provide valid proof such as package photos, product damage videos and logistics records. We will verify the situation quickly and provide full refund, free re-delivery or supplementary delivery services according to actual conditions.